Welcome to Hugo Bites! These Terms and Conditions govern your access to and use of our website and the products we offer. By placing an order or using our website, you agree to comply with and be bound by the following terms.

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1. Acceptance of Terms

By using our website and purchasing products from Hugo Bites, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not continue to use the website.

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2. Ordering and Payment

We currently accept Cash on Delivery as the only method of payment. By placing an order, you agree to pay the full amount in cash at the time of delivery.

Please ensure that the delivery address and contact information provided during the order process are accurate and complete. Incomplete or incorrect information may result in order cancellation.

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3. Shipping and Delivery

We aim to deliver products within the estimated timeframe. However, delivery times may vary based on location and other factors beyond our control.

Our delivery team will contact you prior to dispatch to confirm availability. If you are unavailable at the time of delivery, redelivery may be scheduled based on our team’s discretion.

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4. Returns and Replacements

We offer replacement only for defective or damaged products. To initiate a replacement, you must notify us within 48 hours of receiving the product. Items must be unused and in original packaging.

Hugo Bites reserves the right to refuse a replacement request if the product appears to be damaged due to misuse or intentional tampering.

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5. User Responsibilities

You agree not to misuse our website or engage in any unlawful activity while using our services. This includes, but is not limited to, unauthorized access, data breaches, or actions that may impair the functionality or integrity of the website.

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6. Limitation of Liability

Hugo Bites will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

All products are sold “as is,” and Hugo Bites does not guarantee that the products will meet your specific expectations unless explicitly stated.

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7. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes.

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8. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].