Privacy Policy
At Hugo Bites, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our website or services.
By using our site, you agree to the practices described below.
1. Information We Collect
When you place an order or contact us, we may collect the following types of information:
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Full Name
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Phone Number
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Email Address
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Shipping Address
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Order Details
We do not collect any financial or payment-related data, as we only accept Cash on Delivery.
2. How We Use Your Information
The information we collect is used for the following purposes:
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To process and deliver your orders
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To communicate with you regarding order status, delivery, or customer support
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To improve our products and services
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To send occasional updates or promotions (only if you opt in)
3. How We Protect Your Data
We take your privacy seriously. Your personal information is stored securely and accessed only by authorized personnel for order processing and customer service. We implement physical, electronic, and administrative safeguards to protect your data.
4. Cookies and Tracking Technologies
We may use basic cookies or tracking tools to enhance your browsing experience. These help us understand site performance and improve usability but do not collect personal or sensitive information.
You can control or disable cookies in your browser settings at any time.
5. Opt-Out Instructions
If you do not wish to receive promotional messages, updates, or marketing communications from us:
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You can opt out by replying to our message with the word UNSUBSCRIBE
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Email us at [email protected] with the subject Opt-Out
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You can also call or message us at [email protected] to update your communication preferences.
We will process your opt-out request promptly and respect your choice.
6. Data Retention
We retain your information only as long as necessary to fulfill your orders and provide customer service. Once your data is no longer needed, it is securely deleted or anonymized.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
8. Contact Us
For questions, concerns, or data-related requests, please reach out to us at [email protected].