At Hugo Bites, we’re committed to delivering your favorite tech gadgets quickly and reliably. Please read our shipping policy carefully to understand how we handle deliveries and what you can expect when placing an order with us.

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1. Payment Method

We currently offer Cash on Delivery (COD) as our sole payment method. You will be required to pay the full amount in cash to the delivery agent upon receiving your order.

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2. Delivery Coverage

We deliver to a wide range of locations. Availability may vary based on your region. If your area is not currently serviceable, we will inform you as soon as possible after the order is placed.

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3. Order Processing Time

Orders are typically processed within 1–2 business days after confirmation. Once processed, your order will be dispatched, and you will be contacted for delivery coordination.

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4. Estimated Delivery Time

Our standard delivery time ranges between 3–7 business days, depending on your location. Delivery times may vary due to factors such as weather, demand, or logistics constraints.

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5. Delivery Confirmation

Before dispatch, our team will contact you to confirm the delivery address and availability. It is important to ensure someone is present to receive the order and provide the payment.

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6. Failed Delivery Attempts

If you are unavailable at the time of delivery, our team will attempt to contact you to reschedule. Repeated failed delivery attempts may result in the cancellation of your order.

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7. Shipping Charges

Shipping charges, if any, will be clearly mentioned at checkout before you complete your order. In some cases, promotional offers may include free shipping.

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8. Packaging and Handling

All items are carefully packaged to ensure safe and secure delivery. If your package arrives damaged, please notify us immediately upon receipt.

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9. Contact Us

For any questions related to shipping, feel free to reach out at [email protected].